At Riverside Hi‑Fi (“we”, “us”, “our”), your privacy is our priority. We are committed to protecting your personal data and being transparent about how we use it. This policy explains how we collect, use and share your information when you visit our website or get in touch with us, in line with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).
Riverside Hi‑Fi is the data controller responsible for your personal data.
We collect personal information to provide you with the best possible service. Here’s what we collect, why, and our legal basis for doing so:
| Type of Information | Examples | Purpose of Processing | Legal Basis (UK GDPR) |
|---|---|---|---|
| Contact Data | Name, email address, phone number, postal address | To respond to your enquiries via our contact form | Legitimate interest: It’s necessary to handle your request |
| Enquiry Data | Information you provide in messages about AV systems, quotes, etc. | To manage your request for information or a quote | Legitimate interest: To deal with your enquiry personally |
| Marketing Data | Your consent to receive newsletters or promotional offers | To send you information about products, offers and news | Consent: You have given us explicit permission (opt-in) |
| Browsing Data (Cookies) | IP address, browser type, pages visited, time spent | To analyse traffic, improve your experience and personalise content | Consent: For non-essential cookies (analytics, marketing) |
At Riverside Hi‑Fi, we do not sell, rent or trade your personal information with third parties for their own commercial purposes. We only share limited data in the following circumstances:
Your data is stored primarily within the UK or the European Economic Area (EEA). If we use third-party tools that involve transferring data outside these areas, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the UK and European Commission.
Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience when you browse our website and also allows us to improve it. For detailed information about the cookies we use, please see our Cookie Policy or manage your preferences via the cookie banner.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for satisfying any legal, accounting or reporting requirements. After that period, your data will be securely deleted.
Under UK GDPR, you have the following rights regarding your personal data:
To exercise any of these rights, please contact us at [email protected].
Our website may contain links to third-party sites (for example, manufacturers like Krell). This privacy policy only applies to our website. If you click on a link to another site, we recommend you read their privacy policy. We are not responsible for the content or privacy practices of other sites.
We keep our privacy policy under regular review. Any changes we may make to our policy in the future will be posted on this page and, where appropriate, notified to you by email.
If you have any questions about this privacy policy or how we handle your data, please don’t hesitate to contact us at [email protected] or call +44 20 8892 7613.
If you’re not satisfied with our response, you have the right to make a complaint to the UK data protection authority, the Information Commissioner’s Office (ICO). You can find more information on their website: www.ico.org.uk.
